• Shipping Policy
• Returns Policy
• Payment Policy
• Privacy Policy
• Promotion Codes
• Site Information & Products
• Product Testimonials

SHIPPING POLICY

Most purchases are shipped from our warehouse in New Jersey by Federal Express, to arrive within 7 - 10 business days from receipt of your order. For an additional charge of $10.00 per address, we can expedite delivery by Federal Express to most destinations in 2 - 3 business days.

Standard Delivery
FedEx Ground will deliver your package within 7 - 10 business days from receipt of your order. Most of the orders shipped with Standard FedEx Ground option on the East Coast can be expected sooner (within only 2 - 4 business days).

Express Delivery
For an additional $8.00 per address, we will provide Express Delivery by Federal Express to most destinations. (Orders received by 3pm EST Monday through Thursday arrive in two to three business days; orders placed Friday and Saturday arrives on Wednesday or later.)

Overnight Delivery
For an additional $18.00, we will provide Overnight Delivery by Federal Express to most destinations. Please check with customer service on service limitations. (Orders received by 3pm EST Monday through Thursday arrive in two business days; orders placed Friday and Saturday arrives on Tuesday.)

Hazardous Materials
Certain items considered Hazardous Materials (HAZMAT) which include alcohol-based products (e.g., perfumes,  etc.) and are required by the U.S. DOT to be shipped by Ground-only transport, due to air transport restrictions and regulations.

Federal Express has been selected as our premier delivery service. However, some packages may be delivered by an alternative carrier. For more information, contact us at orderinquiry@melvita.com

Out of Stock Items:
We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled. MELVITA does not back order.

Shipping Promotions:
Free Shipping promotions do not apply to Alaska and Hawaii.

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RETURNS POLICY

It is MELVITA's intention to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 14 days of the date of purchase. After 14 days, a store credit or exchange will be issued for any unopened merchandise returned up to 30 days after purchase. Items purchased with cash maybe be exchanged or a store credit issued. There are no cash refunds. All items must be accompanied by the original receipt and in unopened, saleable condition.

To return web orders, please contact us at orderinquiry@melvita.com

Please allow two to four weeks from the day you return your package for your request to be processed.

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PAYMENT POLICY

Forms of Payment:
Visa, MasterCard, Discover, and American Express.
We apologize for not accepting Diner's Club.

Sales Tax:
Sales tax is collected on total merchandise orders delivered to: AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, LA, MA, MD, MI, MN, MO, NC, NJ, NY, NV, OH, PA, TN, TX, VA, WA, WI. Some states also require us to collect sales tax on shipping charges.

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PRIVACY POLICY

The customer information that we have in our database is reserved for internal use only, we do not sell or hand out this information to anybody, meaning that we keep that information confidential. This information is only needed in order to get to know you better and to find ways to improve our service quality. Furthermore, we only save data to the extent that it is technically and commercially necessary.

It is understood that legal entities of the L’Occitane Group (including Melvita) as well as other authorized third parties might save data for operational reasons. This includes that we might use a third-party service provider to serve advertisements on our behalf across the Internet and sometimes on this site. We (including the aforementioned service provider) may collect anonymous information about your visits to our website, and your interaction with our products and services. We might also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. If you would like more information about this practice, and to know your choices about not having this anonymous information used by our third party service provider, please do not hesitate to contact us at the following address because you have a right to get information on the use of your data for free: click here

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PROMOTION CODES

Occasionally MELVITA.com offers promotions through e-mails, catalogs, and advertisements. Once you sign up for our MELVITA.com email newsletter, you will receive e-mail promotions and offers that include special codes for special free shipping or other discounts. To sign up for our e-newsletter please visit our Newsletter Signup page.

** Please note that excessive abuse or misuse of promotions and codes may result in order or item cancellation. In order to allow fair redemption and distribution of promotions to all of our registered clients, MELVITA may restrict redemption to one per client.

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SITE INFORMATION & PRODUCTS

Site Information
We do our best to ensure that all information published on the usa.melvita.com website is accurate and current. We reserve the right to update and make corrections to information on the website at any time and without warning. We will not be held liable for any inaccurate information or for any information that has been omitted from the website.

Products
MELVITA products displayed on the website are available while supplies last. The prices displayed on the website are quoted in US dollars and are valid only on the US mainland. Price and availability information is subject to change without notice. In the event that a product is listed at an incorrect price, we shall have the right to refuse or cancel orders placed for the product listed at the incorrect price.

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PRODUCT TESTIMONIALS

MELVITA welcomes feedback on your experience with our products. We will publish both positive and negative testimonials, so long as the product testimonials are accurate and constructive. Should you post a testimonial that we do not publish, our customer service department will contact you in order to improve our product quality and service. We also reserve the right to edit your testimonials for length, spelling, etc., and to post your comments in e-mails and other marketing materials. Thank you for taking the time to share your thoughts with other MELVITA customers.

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